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Shipping & Delivery Policy
All orders above 50SGD are free shipping.
Postal services are non-trackable and is delivered to letterbox.
All normal mail will be charged $1.50 flat rate from 15 October 2020.
- Nekohouse is not responsible for any broken/ damaged/ lost parcel shipped via Normal Mail.
- Insurance is not included for Singpost Normal Mail.
Parcel shall not exceed any of the stated below, which will be auto-calculated upon checkout:
Duration: 3-5 working days
All Tracked Parcel delivery will be charged $3.50 flat rate.
Parcels are handed to a logistics company and delivered to your doorstep.
Parcel cannot exceed 440 x 290 x 100mm in size, which will be calculated upon checkout.
|Courier||Max. Size (mm)||Weight||Price||Insurance|
Duration: 2-3 working days
Door to door delivery is charged $6 flat rate.
No restriction on size or weight, insurance included.
SMS will be sent on the day of delivery.
Duration: 1-3 working days
If you opted for self-pickup upon checkout, you should receive an email once your parcel is ready for collection.
Self-collection is free, however, upon receiving the email, do make an appointment by messaging us at +65 85315529.
|Choa Chu Kang Central||By Appointment only|
|Choa Chu Kang Ave 4||By Appointment only|
|IMM Building||By Appointment only|
* Exact location will be provided to you upon making an appointment.
^Appointment to be made at least 3h before collection.