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NEKOHOUSE Delivery Information
Shipping & Delivery Policy
All orders above 70SGD come with free shipping, with tracking number.
Duration: 1-3 working days
1. Tracked Parcel via Local Courier
All Tracked Parcel delivery will be charged $3.50 flat rate.
Parcels are handed to a logistics company and delivered to your doorstep.
Parcel cannot exceed 440 x 290 x 100mm in size, which will be calculated upon checkout.
| Courier | Max. Size (mm) | Weight | Price | Insurance |
| J&T Express | 300x300x300 | 5kg | $3.50 | Yes (capped at $100) |
| Ninjavan | 440x290x100 | Any | $3.50 | Yes (capped at $100) |
Duration: 1-3 working days
3. Same day delivery by 10pm
- Orders must be placed during working hours (before 5pm) on a working day.
- Orders made after working hours will be automatically scheduled for earliest next working day delivery.
- Door to door Same day delivery will be charged $15 flat rate.
- No restriction on size or weight, insurance included.
- SMS will be sent on the day of delivery.
Duration: 1 working days
4. Self-Collection
If you opted for self-pickup upon checkout, you should receive an email once your parcel is ready for collection.
Self-collection is free, however, upon receiving the email, do make an appointment by messaging us at +65 89198699.
| Location* | Time |
| IMM Building #03-104 | During office hours |
* Exact location will be provided to you upon making an appointment.
^ Appointment to be made at least 1h before collection.