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NEKOHOUSE Delivery Information

Shipping & Delivery Policy

All orders above 70SGD come with free shipping, with tracking number.
Duration: 1-3 working days

1. Tracked Parcel via Local Courier

All Tracked Parcel delivery will be charged $3.50 flat rate.
Parcels are handed to a logistics company and delivered to your doorstep.
Parcel cannot exceed 440 x 290 x 100mm in size, which will be calculated upon checkout.


Courier Max. Size (mm) Weight Price Insurance
J&T Express 300x300x300 5kg $3.50 Yes (capped at $100)
Ninjavan 440x290x100 Any $3.50 Yes (capped at $100)

Duration: 1-3 working days


3. Same day delivery by 10pm

  • Orders must be placed during working hours (before 5pm) on a working day.
  • Orders made after working hours will be automatically scheduled for earliest next working day delivery.
  • Door to door Same day delivery will be charged $15 flat rate.
  • No restriction on size or weight, insurance included.
  • SMS will be sent on the day of delivery.

Duration: 1 working days


4. Self-Collection

If you opted for self-pickup upon checkout, you should receive an email once your parcel is ready for collection.

Self-collection is free, however, upon receiving the email, do make an appointment by messaging us at +65 89198699.


 Location* Time
IMM Building #03-104 During office hours

*  Exact location will be provided to you upon making an appointment.
^ Appointment to be made at least 1h before collection.


 

WhatsApp Us +65 8351 5529